常问问题

Frequently Asked Questions

Q. When is the check-in and check-out time?
A. Check-in starts from 16:00 and check-out is until 22:00   
If check-in will be later than 22:00, please send email or LINE message at bellscabin@gmail.com or @bellscabin.
*Without any notice, if guest does not show up, we will consider as no-show and cancel your bookings.   
Q. Is there any internet access? 
A. Yes, free Wi-Fi is available in the room.   

Q. Can you store my luggage?
A. Yes, we can store your luggage at the Front Desk before check-in and after check-out.
*If you are going to outlet mall shopping before check-in, it is more convenient to store your luggage at Karuizawa station, and check-in after shopping.

Q. How is facilities?
A. We do not have kitchen in the common area, but we do have fridge, microwave, hot water, water and cup.
Each room have bath, toilet, radio. hair dryer. (Dormitory does not have hair dryer.)
Rental towel and Yukata is available with 200 yen.

Q. Is there any parking lot?
A. Yes, you can park your car at our hotel.